Truck ordered not used accessorial explained
A cancellation-related fee request when a truck was booked and then not used.
Written and reviewed by LaneMath Editorial Team. Updated 2026-06-04. LaneMath pages are maintained as practical carrier education using public references, example-only math, and internal editorial review.
Carrier context
Truck ordered not used is the plain-language version of TONU and should show the broker ordered capacity that was not used.
When it applies
- The truck was accepted for a load that later could not be picked up or was withdrawn.
- The carrier committed equipment, time, or deadhead based on the broker's order.
- The event is tied to the load and is outside the basic linehaul move.
- The broker, shipper, or receiver instructions create extra time, labor, mileage, or out-of-pocket cost.
- The rate confirmation or written approval gives a path for requesting the charge.
What to check on the rate confirmation
- TONU amount, cancellation cutoff, whether arrival is required, and what proof of dispatch is accepted.
- Whether the charge applies to dry van, reefer, flatbed, power-only, or specialized equipment differently.
- Whether the charge is already included in the all-in rate.
- Free time, approval process, dollar amount, and documentation requirements.
- Who must approve the charge and whether a revised confirmation is required.
Common documentation
- Load confirmation, dispatch record, cancellation message, location proof, and any shipper refusal note.
- Timeline from booking to cancellation and the truck's next practical move.
- Arrival and departure times when time is part of the request.
- Receipts, signed paperwork, gate records, emails, or text approvals.
- POD, BOL, revised confirmation, and invoice notes.
Negotiation notes
- Use the written timeline to keep the discussion factual.
- Ask for a revised confirmation or fee confirmation before accepting another load from the same position.
- Ask before the cost is incurred when possible.
- Keep the request factual and tied to written load terms.
- Do not assume approval from a phone conversation; request written confirmation.
Example wording
Please confirm truck ordered not used for this canceled load and whether a revised confirmation or fee email will be issued.
References and methodology
- Accessorial documentation editorial methodology - LaneMath Editorial Desk. Used for documentation workflows and example scenarios, not for legal claims about collectability.
- Rate confirmation educational reference - LaneMath Editorial Desk. Used for document literacy. It is not legal advice and does not replace professional review.